Refund Policy

​

At Biozone Peptides, we are committed to providing high-quality research products and a reliable customer experience. Please review our refund policy carefully before making a purchase.

All Sales Are Final

Due to the sensitive nature of our products and strict quality control standards, all sales are final. We do not accept returns or offer refunds for opened or used products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your request, include:

• Your order number

• Clear photos of the product and packaging

• A brief description of the issue

Once verified, we will offer a replacement or store credit at our discretion.

Lost or Stolen Packages

Biozone Peptides is not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier. Please ensure your shipping address is accurate and secure.

Order Changes & Cancellations

Orders may only be modified or canceled before they are processed and shipped. Once an order has been shipped, it cannot be changed or canceled.

Shipping Issues

We are not responsible for delays caused by shipping carriers, customs, or incorrect address information provided at checkout.

Quality Assurance

We stand behind the quality of our products and provide third-party testing (COAs) for many of our items. However, due to the research-use nature of our products, results may vary and do not qualify for refunds.