Policy Center

Review biozone policies for ordering, shipping, returns, research-use requirements, privacy, accessibility, and customer support.

• Policy Center — The essential order, research-use, privacy, and support rules at a glance.
• Frequently Asked Questions — Quick answers about products, orders, shipping, returns, COAs, and support.
• Shipping & Delivery Policy — Two-business-day processing, tracking, delivery estimates, and package claims.
• Returns & Refunds Policy — Seven-day issue reporting, integrity-sensitive goods, cancellations, and problem resolution.
• Terms of Sale & Website Use — The rules for site use, orders, lawful research purchases, and disputes.
• Research Use Only Policy — Required purchaser qualifications, prohibited uses, and product disclaimer.
• COA & Quality Transparency — What batch-specific analytical documents establish—and what they do not.
• Privacy Notice — How biozone collects, uses, shares, retains, and protects personal information.
• Consumer Health Data Notice — A separate notice for health-related browsing, purchase, and support inferences.
• Cookie Notice — Essential, functional, analytics, and advertising technologies and choices.
• SMS, Calls & Email Terms — Transactional messages, separate marketing consent, and simple opt-outs.
• Accessibility Statement — Biozone’s accessibility commitment, target, feedback, and assistance route.
• Contact & Support — Verified support channels, staffed hours, and what support can and cannot do.